FAQs

How are shipping costs calculated?

Shipping costs are calculated according to the shipping method (air, sea or land) and the weight/volume of the product. Different shipping companies have different rates, so it is best to check and compare which one is the most affordable and economical. For more details on calculating shipping costs, please contact us directly.

What is buyer protection?
Buyer Protection is a set of guarantees that allows buyers to shop with confidence on our website.

You are protected when :

The item you ordered has not arrived within the time promised by the seller.
The item you received does not conform to the description.
The item you received and whose authenticity has been guaranteed is a fake.

 

 

Please, if your item comes in different sizes or colors, carefully choose your correct size or color choice before clicking "Add to Cart".

You will then be directed to our Cart page where you can review your item(s) and proceed to Enter Shipping Address to process your order.

How do I cancel my order?

 

Cancellations are only accepted for full-priced items, within 60 minutes after an order is placed.  Please if you have to cancel your order for any reason reach out to us immediately at contact@tarruboutique.com if you are able to cancel within the given time frame.  We process orders as quickly as possible so cancellations are time sensitive.

 

How can I see where my order is at the moment?

Tarruboutique provides you with an excellent opportunity to track your order by simply indicating your tracking number. As soon as you get the number after a shipment confirmation, fill it in on our Track my Order page tarruboutique Track Your Order and click on Track button. As simple as ABC: you will immediately see where your package is at the moment and which stages your delivery has already gone through.

 

What if I didn’t receive my order after 7-10 business days from the moment of getting the shipment notification?

No worries - slight delays in shipment may occur due to, for instance, upcoming or current holidays that are not working days of post and delivery services. Moreover, keep in mind that it might take a considerable time for the customs of your country to check your package. If your delivery is significantly late, or you’re experiencing problems with tracking your order, please contact us at contact@tarruboutique.com. We would be glad to help you at any time!

 

When will I get my order?

Please note that we require 1 to 3 working days on average to fulfill your order before dispatching it.  Rest-assured we are doing everything in our power to get your order to you as soon as possible!  Once your order is dispatched, depending on your country or region, estimated delivery time is between 7 to 15 business days.  Please consider any holidays that might impact delivery times.

 

If you would like to add items to your existing order, please place an additional order. We do not store your credit card information and cannot process changes made after the order is placed.

 

What methods of payment do you accept?

We securely accept all major credit cards and PayPal. All prices and orders are listed and processed in US Dollars. However, please note that we are able to accept international credit and debit cards in any currency.

We sure do! However, we are not responsible for customs charges. Customs may charge their own fees which are not associated with our shipping cost. They are their own entity and reserve the right to charge as they see fit.

Do I have to have an account to place an order?

No, accounts are totally optional.

Our payment provider automatically & securely processes your order immediately after it is placed

We offer FREE international shipping. Please note, duties and other international shipping charges are non-refundable.